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Returns & Exchanges

Refund & Returns Policy

In the unlikely event that you receive damaged items from us, please notify us by emailing us at customerservices@bpoltd.co.uk with your order number and photos of the damage. This should be done within 30 days from point of sale to avoid any complications, we ask that you check your goods upon arrival for this reason. Upon receipt of this email, we then forward this to whichever one of our partners that supplied the goods, to replace for you ASAP. We will then be able to advise when to expect your replacement.

Should you wish to return any items received in good condition, it is your responsibility to return the goods to where they came from, this should be indicated on your delivery note, if you are unsure please let us know. We do appreciate that some of our items are quite large, and we can offer a collection service of such items. For roofline, roomline and EXTERIOR cladding items, we can arrange a collection for a fee of £10 inc. VAT. For hygienic wall cladding (INTERIOR CLADDING), we can do this for the fee of the original delivery charge on your order. Polycarbonate roofing sheets are an exception to this rule as they are cut to size items, making them bespoke products as detailed below.

Under no circumstances, should any returns be made to our office address at,

1 Watervole Way
Doncaster
DN4 5JP

This is an office address and does not hold stock of any items.

Building Plastics Online Ltd  operate a full and fair returns policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 14 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The only exception to this is when goods have been custom-made to order, for example cut to size Pipe, PVC, polycarbonate and acrylic sheets, in which case we are unable to accept returns. All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Either courier arranged by yourself, Royal Mail or in person. Customers are solely responsible for the safe return of goods undamaged.

If, however, the goods are signed for in good condition on delivery and you later discover they are damaged, it is impossible for us to claim for any damages so we are unable to process any refunds. 

YOU MUST EITHER:

NOT ACCEPT THE GOODS, AND THEY WILL BE RETURNED TO US. REPLACEMENT OR REFUND WILL BE PROCESSED AFTER RETURN & INSPECTION.

SIGN YOUR NAME AND CLEARLY WRITE THE WORDS - GOODS RECEIVED DAMAGED, IT WILL THEN BE POSSIBLE FOR US TO CLAIM FOR ANY DAMAGES FROM THE CARRIER.

All shortages and damaged items MUST be notified to Online Sales within 3 days.

We will carry out an inspection of all returned equipment to check for signs of use (scratches etc.) that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.

If the goods supplied are faulty, it is covered by manufacturer’s guarantees. In the unlikely event of any goods developing a fault within the guarantee period, they may be returned for an immediate replacement or a full refund, whether they have been used or not. “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to consumer’s statutory rights.

For cancellations you must e-mail or telephone as soon as possible. Stock items can easily be cancelled but made to order items such as polycarbonate can only be cancelled if they have not already been processed. If it has been processed a cutting charge can be negotiated but a full refund would be very unlikely.

“Very impressed this time around!!! (disappointed with communication and delivery in first lockdown) and left a negative review which I updated after delivery. I can now understand all the good reviews before the pandemic. Still the cheapest by far and the products are spot on. I've just placed another order - Thank you keep up the good work”

Jason Wright